All NÉVE fragrances are final sale once dispatched. Because our fragrances are personal-use products and cannot be resold once opened, and because we craft each bottle to the highest standard of quality, we do not accept returns, exchanges, or cancellations for change of mind. This policy exists to protect the integrity of every bottle that reaches our customers.

We understand that choosing a fragrance online requires trust. That is why we offer 15 ml discovery minis and bundle deals, so you can explore scent profiles before committing to a full 50 ml bottle. We encourage new customers to start with a mini if they are unsure about a particular fragrance.

If your parcel arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@nevefragrances.com. To help us verify the issue quickly, we require a continuous unboxing video filmed from the moment the package is opened, along with clear photographs showing the damage or discrepancy. This allows our team to assess the situation accurately and resolve it promptly with a replacement or refund where applicable.

Refunds, once approved, are processed to the original payment method within 7 to 10 business days. Please note that your bank or payment provider may take additional time to reflect the credit in your account.

Orders may be cancelled only within 2 hours of purchase, provided they have not yet been dispatched. Once a shipment is handed over to our logistics partner, cancellation is no longer possible.

For any questions or assistance, please reach out to us at hello@nevefragrances.com. We are happy to help you find the right fragrance before you order.